Privacy Policy

Introduction

Mansion on Waverly Hill ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, create an account, join our loyalty program, or stay at our property. By using our services, you consent to the practices described herein.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and payment details when you book a stay, create a profile, or join our loyalty program.
• Account Information: Login credentials and authentication data when you create an account via Google sign-in or email.
• Booking & Stay Data: Reservation details, check-in/check-out dates, party size, and guest preferences.
• Loyalty Program Data: Membership tier, points balance, reward redemptions, and referral activity.
• Usage Data: Pages visited, time on site, click events, and browser/device information collected through analytics.
• Communication Data: Information you provide when contacting us, subscribing to our newsletter, or messaging us through the site.

How We Use Your Information

• To process and manage reservations, check-ins, and guest stays.
• To create and maintain your member profile and loyalty program account.
• To communicate with you about bookings, rewards, promotions, and estate updates.
• To personalize your experience and improve our services.
• To send newsletters and marketing materials (you may opt out at any time).
• To analyze website traffic and user behavior to optimize our digital presence.
• To comply with legal obligations and protect against fraud.

Google OAuth & Third-Party Authentication

When you sign in using Google, Google shares your name and email address with us to create and verify your account. We use this information solely for authentication and profile creation. We do not access or store your Google password. Your use of Google sign-in is also subject to Google's Privacy Policy.

Data Sharing & Third Parties

We do not sell your personal information. We may share data with trusted service providers who assist us in operating our website and conducting our business, including booking platforms (e.g., Lodgify), email marketing services (e.g., Mailchimp), payment processors, and analytics providers. These parties are bound by confidentiality obligations and may only use your data to provide services on our behalf.

Data Retention

We retain your personal information for as long as your account is active or as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies help us analyze traffic, remember preferences, and improve user experience. You can configure your browser to refuse cookies, though some features may not function properly.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.
• Withdraw consent for data processing where consent was given.

To exercise these rights, please contact us using the information below.

Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: